Popular Guides
Privacy & Security
You're eligible for a one-time replacement pair within 12 months (P.S. This only applies to products with noticeable defects in the craftsmanship).
Both warranties (14-Day Free Returns and 365-Day Guarantee) do not cover damage and/or return requests caused by accidents, negligence, or improper care.
Basames reserves the right to limit the number of returns and/or exchanges at any time.
If you notice any defects in your frame or lenses that could be covered under warranty, we will repair or replace your item, provided the reported issue is confirmed upon our evaluation and the warranty period has not expired.
Frame Defects Typically Covered:
1. Stripped screws.
2. Broken nosepad posts.
3. Broken or loose hinges.
4. Dislodged jewels or logos.
5. Oxidation or discoloration.
Lens Defects Typically Covered:
1. Cracks not caused by rough handling.
2. Peeling coatings.
What's Not Covered?
1. Exposure to excessive heat or cold.
2. Prolonged exposure to water.
3. Rough handling.
4. Improper cleaning.
If you receive an item that arrived damaged or incorrect, we will provide a replacement, exchange, refund.
Contact us via email or online. Tell us your order number and the issue you are having with your product.
Our returns department will reply to you within 2 business days.
