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We offer a 14-day return and exchange policy on Eyeglasses, Sunglasses.
Both warranties (14-Day Free Returns and 365-Day Guarantee) do not cover damage and/or return requests caused by accidents, negligence, or improper care.
Return for a one-time replacement pair of equal or lesser value, or request a full refund within two weeks of receiving your order!
If you are only buying frames from us and getting prescription lenses from somewhere else, please send back Eyeglass Frames Only.
Customized lenses cannot be returned or exchanged for any reason other than manufacturer defect.
Original packaging must be included!
Basames reserves the right to limit the number of returns and/or exchanges at any time.
If you receive an item that arrived damaged or incorrect, we will provide a replacement, exchange, refund.
Contact us via email or online. Tell us your order number and the issue you are having with your product.
Our returns department will reply to you within 2 business days.
